1. Scope of delivery and freight

All free shipping

2. Delivery time

After the order is successfully placed, we will deliver according to the order of the order, and the delivery cycle is about 6-8 working days; the delivery time is not limited, the delivery time is specified, and the delivery service can be provided on Saturdays, Sundays and holidays.

3. Arrival time

After the order is completed, the arrival time is about 7 working days

4. Receipt Instructions

  When placing an order, please try to leave an address and contact number that you can sign for.

When you receive the goods, please inspect the goods on the spot, check whether the outer packaging is in good condition, whether the type and quantity of the goods are consistent with the order details, and whether the shopping list is complete. If the outer box seal is damaged or torn, you have the right to reject it.

However, for abnormal conditions such as intact seal and lack of materials after unpacking, please contact our 24-hour online customer service and keep it as it is.

In the case that I cannot sign for the receipt in person, please entrust others to sign for it, and operate in strict accordance with the second content. The delivery courier is only responsible for delivering the goods to the designated address on the courier. Anyone can sign for the address, such as a counter, etc., and does not guarantee delivery to the designated person.

Due to risk, the address and phone number of your order cannot be changed after confirmation of purchase. Please make sure to fill in the correct address and phone number when placing your order. We are sorry for bringing you inconvenience.

With immediate effect, pending orders that cannot be shipped due to insufficient information will be held by the shipper for 5 days. We will notify users by email, please reply to the email or contact customer service. For orders not responded to within 5 days, we will arrange to return to the warehouse for a refund. sorry for the incovenience.

5. Return for a refund

① If the item you ordered is defective, you can request a full refund

② For the methods and conditions of returns and refunds, please follow the records on the product sales page and the related pages of the order process.

③ Your returned merchandise must be shipped in the integrity of all merchandise, gifts, accessories, packaging, and any accompanying documents or materials. If there is a physical invoice, it should be returned together with the invoice and signed. Receipts and other documents required by relevant laws; otherwise, we may refuse to accept your return and refund request.

④You understand and agree that if you request a return or exchange, or because we cannot accept all or part of your order, or the contract is cancelled or invalid for any reason, we need to process a refund for you, we can process the invoice on your behalf or Documents required by relevant laws and regulations such as discounts

6. Shipping FAQ

Q1: Can I specify the delivery time when placing an order?

A1: According to the "transport company" in the order delivery information, it corresponds to different delivery times. You can choose to ship in a specified time period (the time period is: before 13:00 and 14:00 to 18:00), excluding Sundays.

Q2: How long will it take for delivery?

A2: Under normal circumstances, it can be shipped in about 6-8 working days (excluding Sundays) from the date the order is shipped.

Q3: What should I pay attention to when signing and inspecting the goods?

A3: Please ensure that the outer packaging is intact, the recipient can refuse to accept the goods with damaged outer packaging.

Q4: Do I need to provide documents when receiving the goods?

A4: No need. The courier is only responsible for delivering the goods to the address designated by the courier, and anyone at this address can sign for it, such as the counter. Delivery to the named person is not guaranteed.

Q5: What if someone else signs it?

A5: If this happens, please contact the corresponding courier company according to the "transport company" in the order shipping information. Please contact your local service line.

Q5: How to check the delivery status of partner manufacturers?

A5: Please check the corresponding express company according to the "transport company" in the order shipping information to check the status of the goods.

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